30 day money back guarantee

Voluntary right of return up to 30 days after receipt of goods
(Refund warranty)

For all purchases at myzip-shop.de, in addition to the statutory right of return, we grant you a voluntary right of return of a total of 30 days from receipt of the goods. With this right of return, you can withdraw from the purchase contract even after the 14-day return period has expired (see right of return in our general terms and conditions ) by sending the items back to us within 30 days of receipt (the period begins on the day after receipt of the goods). The receipt of the items in our company is decisive for meeting the deadline.

For hygienic and environmental reasons, the prerequisite for exercising the voluntary right of return is that the goods are returned complete, in their original condition, undamaged and without damage in the original sales packaging. Your statutory right of return is not affected by compliance with our rules on the supplementary contractually granted voluntary right of return and remains in effect regardless of this. Until the deadline for the statutory right of return expires, only the legal conditions listed there apply. The contractually granted voluntary right of return does not limit your statutory warranty rights, which remain unrestricted.